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Terms & Conditions

Terms & Conditions

Online Terms & Conditions

LAST UPDATED: 30.08.2023

About these Terms and Conditions

Global Retail Brands Australia Pty Ltd ACN 006 348 205 ("we" "us") operates a website, www.robinskitchen.com.au (our "Site") and the Site, the products available for purchase on the Site (“Products”) and related services are made available to the Customer ("you") pursuant to the following Terms of Conditions, our Payment, Shipping & Delivery, Gift Card and Returns and Warranties policies, our Privacy Collection Statement and Privacy Policy and any other policies posted on our Site from time to time (collectively, the "Ts and Cs"). Please read the Ts and Cs carefully before placing any orders on our Site ("Order”).

We recommend that you keep a copy of the Ts and Cs for future reference. We may modify the Ts and Cs at any time by updating and posting them on this Site. By accessing or using this Site, or placing any Order through the Site, you agree to these Ts and Cs. If you do not agree to these Ts and Cs you may not use this site.

These Ts and Cs also apply to the sale of any of our Products via methods other than the Site, including sales by telephone, email or other means, unless otherwise specified in writing.

Eligibility to purchase

In order to make a purchase through the Site, you will be required to register and provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated.

Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide at the time of ordering are both valid and correct and that you are the person referred to in the billing information provided.

We sell and ship Products only within Australia. We will not make deliveries outside of Australia or to parcel lockers within or outside of Australia.

Acceptance of Your Order

How You Place Orders

We currently accept Visa, MasterCard, AMEX, PayPal, Afterpay and Openpay as payment options for purchases.

You may place an Order by selecting Products from our site, proceeding through our checkout and payment process and clicking the “Process Payment" button. Once your Order has been placed, you will receive an email acknowledging the details of your Order. This email is NOT an acceptance of your Order, just a confirmation that we have received it.

Order Acceptance

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Ts and Cs. Information contained on the Site constitutes an invitation to treat. No information on our Site constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply the Products to you. We will notify you that your Order is being processed by sending you an Order Confirmation and invoice via email; however, we do not formally accept your offer until your Order has passed our internal validation procedures for verifying the bona fides of each Order placed and security checks, for the purpose of preventing credit card or payment fraud. To the extent permitted by law, we and our affiliates reserve the right to reject all or part of an Order, refuse service, terminate accounts, remove or edit content, refuse to process Orders, or cancel Orders that we have previously accepted in our sole discretion. We will confirm acceptance of your Order when we send you an email confirming shipment of the Products you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

We reserve the right not to accept or reject your Order if:

We are unable to obtain authorisation for payment;
The Product ordered is out of stock;
The Product does not satisfy our quality control standards and is withdrawn;
You do not meet the eligibility criteria set out within the Ts and Cs;
The Product ordered is subject to an error on the Site, for example, in relation to a description, price or image; or
An event beyond our control, such as storm, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, pandemic or epidemic disease, act or intervention of a competent judicial or regulatory authority (such as a change in Covid-19 alert levels or Government public health orders), or any other event beyond our reasonable control that, including any act or omission of any third party means that we are unable to supply the Product within a reasonable time.

Subject to applicable laws we will not be liable to you or any third party by reason of our not accepting an Order, withdrawing any merchandise from the Site, removing or editing content on the Site; refusing to process a transaction; or suspending any transaction after processing has begun.

Disclaimers

1. Colours

We have made every effort to display as accurately as possible the colours of our Products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

2. Pricing and Stock availability

We always seek to list Products with the most competitive prices. We are constantly revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for our Products is subject to change. We reserve the right to change prices for Products displayed on the Site at any time before you submit an Order. We otherwise reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. The price of Products shown excludes shipping costs. The shipping cost is shown separately on the Product page but may be recalculated based on how many and what items you place in your shopping cart.

Unless otherwise stated, any accessories shown in any image of products are not included in the price.

3. Errors

Information contained throughout the Site and in our database is believed to be accurate and reliable at the time of publishing. The Site may contain errors, omissions, faults or inaccuracies and may not be complete and current. We reserve the right to make changes and corrections in prices, Products, and specifications without notice. If there is a pricing error on the Site will endeavour to correct as soon as possible. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. If your Order is cancelled after you have paid for the Products as a result of any changes made to the price, Products or specifications, you will receive a full refund in the same tender as your original purchase. If you purchase a Product with a gift card or voucher, we will give you a store credit in the form of a gift card.

Coupons and Discounts

Any coupon codes, including free shipping or discount offers, are valid at the time of Order placement only and must be entered in correctly at the relevant point in the payment process for you to be eligible for the offer promoted by the coupon. Coupon offers will not be valid or honoured on Orders successfully placed if used incorrectly or inappropriately. We reserve the right to cancel any Order relating to a coupon code that we deem to have been used incorrectly or inappropriately.

Coupon codes must not be shared publicly. Sharing codes on a public forum is a breach of our Ts and Cs. It is your responsibility to read specific details about a coupon code, which may outline what it can or cannot be used for; for example, whether it requires a minimum spend or whether it applies to a specific range of Products or is available to a specific group of people only.

Promotional Sales

The promotions and sales prices that are offered on the Site are available online only. They may not correspond to those in-store. Our stores may operate other promotions and sales concurrently. Promotions are available for a limited time only, for as long as they are advertised on the Site. We reserve the right to extend or withdraw a promotional or sale offer at any time without notice. Promotion codes are not valid to be used in the same Order as other promotion codes. Promotion codes are not valid on gift cards or online gift vouchers. Certain online promotions and offers are subject to additional terms and conditions which will be specified with the offer on the Site (e.g., duration of the promotion or sale, method of calculation of savings etc.). Please read these additional terms and conditions carefully.

Next day dispatch cannot be guaranteed during promotional periods.

Your Data - Use and Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.

Please refer to our Privacy Collection Notice and Privacy Policy for more information about how we collect and handle your data containing personal information.

Credit Card Fraud

While we employ Secure Sockets Layer (SSL) technology software for our transactions with our customers and take reasonable care to ensure that our Site is secure, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

We will take reasonable care to keep the details of your Order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site unless that access was made possible by our negligence.

Fraud Protection or Prevention Procedures

To help ensure we remain a safe and secure place for customers to transact we may ask you to confirm your identity by confirming information that you’ve provided us is correct. Our process is to contact you either by phone or email with a request to confirm certain information. This may occur when you open your account or when you make an online purchase. In addition, from time to time we may need to ask you for some extra information so that we can adequately identify who you are. This information will only ever be collected for the purposes of confirming your identity. This process is entirely voluntary, however if you do choose not to confirm or provide the information we ask for then unfortunately we may not be able to continue to process your Order. If we need to confirm your identity, we will attempt to contact you soon after you have placed your Order. If we cannot confirm your identity within 7 days, we will cancel your Order and process a refund within 24 hours of our last attempt to contact you.

Click & Collect Orders

When you place a Click & Collect Order through the Site (“CC Order”), it does not mean that we will automatically accept your CC Order or that your CC Order will automatically be available for collection at your chosen store. We will only consider a CC Order confirmed once we have sent you a CC Order confirmation via email. This will normally occur soon after you have placed your CC Order. Once you have received your CC Order confirmation you will need to wait until you are contacted directly by a representative from your nominated store to confirm that your CC Order is ready for collection.

You will have up to seven (7) days from the time you are contacted by the store to collect your CC Order. After this time, although your nominated store will make every effort to contact you, if you have not arranged an extension of time by contacting the store, then your CC Order may be cancelled. If we have to cancel your CC Order then we will refund the amount you paid back to you using the same payment method.

Although we will avoid doing so without good reason, we reserve the right in our absolute discretion to cancel or reject any CC Order. If we do need to cancel all or part of a CC Order, then we will try to provide you with reasonable notice of that cancellation. This will include either our Customer Service team or your nominated store contacting you directly to explain why we have had to cancel your CC Order.

Once you have received your CC Order confirmation by email, if you wish to cancel or amend your CC Order or part of your CC Order then you will need to make contact with your chosen store using the information found on the CC Order confirmation email. If you wish to cancel or amend your CC Order and you have not yet received your CC Order confirmation email then you can contact our Customer Service team directly.

The person named on the CC Order confirmation email should collect the CC Order. When you arrive at the store to collect your Products you will need to provide a printed or digital copy of the CC Order confirmation email. You will also be required to show a form of photo identification (such as a current driver’s licence, passport or proof of age card) that has the same name and address that is printed on the CC Order confirmation email. If for any reason, the person named on the CC Order confirmation email cannot collect the CC Order in person then the person collecting the CC Order on their behalf must still present a copy of the Order confirmation email and their own photo identification. The store will then need to contact the person named on the CC Order confirmation email to confirm the person attending the store is authorised to collect the CC Order on their behalf. The person collecting the Order will be required to produce their signature as evidence that they have collected the CC Order. We reserve the right in our absolute discretion to refuse collection of your CC Order where we cannot verify your identity or where the requirements set out above are not satisfied.

Once you have received the CC Order confirmation email, the return of any Products the subject of the CC Order will be in accordance with our Returns Policy available here.

CC Orders are not available for the purchase of Gift Cards, online exclusive products or certain promotional offers.

Gift Card Sales

Gift Card Terms & Conditions are available here.

Gift Cards are not eligible for refund or exchange.

Delivery Methods for Gift Cards:

There are two delivery methods available:

Express Post: delivered approximately within 1-3 business days to all Capital cities at a cost of $4.40 (inc. GST) per order.
Regular Australia Post: delivered approximately within 2 - 7 working days (depending on location). There are no costs for regular mail.

Please refer to Australia Post for delivery times to your postcode.

Making orders over the phone may require you to register an account with us and give us and/or send us information. We also reserve the right to require more information not limited to: an authorisation email and/or a digital recording of the transaction, your financial information and/or credit card information and/or any identification and/or proof that you are who you say you are, all at our discretion. By giving us your financial information for the purpose of placing an Order via phone, this shall be considered full authorisation to charge your card for the amount discussed

Regulated Knives Policy

If you purchase Regulated Knives, you:

warrant that you are the age required by law to purchase these Regulated Knives;
warrant that you are not obtaining a Regulated Knife on behalf of a person who is not of the age required to purchase or possess it unless there is a lawful excuse to do so;
acknowledge that it is against the law for us to sell Regulated Knives to a minor;
where required, agree to provide us and our delivery provider with proof of your identity and age that they request; and
acknowledge that delivery may be refused if the delivery recipient is a minor or if they do not comply with a request to provide proof of identity or age requested by us or our delivery partner.

We reserve the right not to accept or reject an Order or to refuse delivery of Regulated Knives if:

you or the delivery recipient are not the age required by law to purchase Regulated Knives; or
you or the delivery recipient do not comply with a request to provide proof of your identity and age.

For the purpose of this provision, Regulated Knives mean knives subject to restrictions on sale under the law of the states and territories in Australia.

Privacy

We are committed to protecting your privacy. We will handle any personal information collected from you for the purposes relating to your Order, including managing a refund, credit, exchange or repair and otherwise in accordance with our Privacy Collection Notice and Privacy Policy.

Use of this Site

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site, including any online comments, product reviews or posts to this Site.

You may not upload to or in any way amend or deface our Site or allow it or cause it to be used for any purpose that is not lawful and you must abide by all applicable laws, regulations and codes of conduct.

In particular, you must not use our Site in any way to:

disparage, embarrass, defame, abuse, harass, stalk, threaten or otherwise offend others including us;
send unsolicited emails or spam as though, from or via our Site;
transmit anything that contains viruses, or other computer code, files or programs designed to interrupt, limit or destroy the functionality of the Site or any other computer software or hardware;
reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Site or any of our intellectual property rights in the Site without our prior written consent;
submit or post any content that contains personal information about any individual, violates the privacy of any person, or includes anything that you are under a contractual obligation to keep private or confidential; or
impersonate any person or organisation, including without limitation, our personnel, or misrepresent an affiliation with another person or organisation; or
violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right.

If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Ts and Cs, we may deny you access to this Site on a temporary or permanent basis.

If you upload, post or send us certain specific creative ideas, suggestions, proposals, plans, product reviews, comments, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us or upload to or post on our Site. We are and shall be under no obligation to pay compensation for any comments or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party users, for use on other media or platforms known or developed in the future, such as for use on mobile phones, or in video, music, software or other computer programs.

You will indemnify us if we suffer any loss or damage or incur any costs in connection with your breach of these Ts and Cs or any other legal obligation by you or your use of or conduct on our Site.

Social Networking Sites

All comments, images, videos and any other type of material posted on any third-party social networking site do not necessarily reflect our opinions or ideas or that of our employees and we are not responsible for any such content unless it is posted on or originated from our official social media pages.

Third Party Websites

We may include links on this Site to other websites or resources operated by parties other than us. We have not reviewed all of the websites or resources linked to its Site and are not responsible and have no liability whatsoever (directly or indirectly) for the content or accuracy of any of these website pages or resources nor for the availability of such external websites or resources, the privacy practices or the content of such websites, including any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

General

Force Majeure

To the extent permitted by law, we are not liable for any delay in performing any of our obligations under these Ts and Cs if such delay is caused by circumstances beyond our reasonable control, and in such circumstances, we shall be entitled to a reasonable extension of time for the performance of such obligations.

Intellectual Property Rights

Your use of the Site and its contents including any graphics, photographs, music, video, or text on this Site, grants no rights to you in relation to any copyright, designs, trademarks, and any other intellectual property and material rights relating to it including our software and all HTML and other code contained in this Site (IP). All such IP, including third-party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the IP only as expressly authorised by us and/or our third-party licensors. Any reproduction or redistribution of the IP is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing the IP for your own personal use. This Site is for your personal, non-commercial use only. You may not use this Site for any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Warranties and disclaimers

The Site is provided ‘as-is’ and ‘as available’ without any express or implied warranty.

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about the Site or any data, content, materials and images on the Site (“Site Content”), including but not limited to warranties or representations that they will be true, accurate, complete or up-to-date, that use of them will be uninterrupted or error-free or free from viruses, or that the Site will be secure.

You acknowledge that use of the Site (including the software operating in connection with the Site) may be interfered with by numerous factors outside of our control.

Compensation and Liability

You agree to compensate us fully on demand for any liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Ts and Cs by you, or arising from the use by any other persons accessing this Site using your internet account caused by your action or inaction. You also agree that to the maximum extent permitted by law, we will not be liable for any loss or damages whatsoever which result from any use or access of, or any inability to use or access, the Site or any part of it, or from your decision to purchase Products from us, except to the extent of our negligence or breach of these Ts and Cs.

To the maximum extent permitted by law, we and our related entities, directors, officers and agents are not liable to you or anyone else for any loss or damage (including any direct, indirect, special or consequential loss) whether in contract, tort (including negligence) breach of statutory duty or otherwise arising out of, or in connection with, your use of the Site and/or any Site Content, or as a result of the inaccessibility of the Site and/or the fact that certain Site Content (including content made available via third parties) is untrue, incorrect, incomplete or not up-to-date.

No Waiver

You acknowledge that if you breach the Ts and Cs and we take no action against you, we do not waive our right to take action should you commit the same breach again or any other breach of the Ts and Cs. Our actions in not pursuing our rights in respect of any breach will not be construed as varying the Ts and Cs in any way.

Assignment

You may not assign any rights and obligations under these Ts and Cs whether in whole or in part without the prior written consent of us. Any unauthorised assignment shall be deemed null and void.

Variation

We may, at any time, and at our sole discretion, modify these Ts and Cs, including our Privacy Policy, with or without notice to you. Any such modification will be effective immediately upon public posting on the Site. Your continued use of our services or this Site following any such modification constitutes your acceptance of these modified terms. No employee or agent has the authority to vary any of the Ts and Cs governing any sale.

Governing Law

You acknowledge and agree that the Ts and Cs together with all our policies and procedures will be governed by and construed in accordance with the law of Victoria, Australia, and the relevant courts of Australia will have exclusive jurisdiction.

Reading down & severability, inconsistency

If any portion of these Ts and Cs is or becomes contrary to any Australian law, that portion will be read down to the extent necessary for the portion to retain valid operation or if it cannot be read down, will be severed from the Ts and Cs and the rest of the Ts and Cs will not be affected by the severance. If any portion of these Ts and Cs is inconsistent with any other policies or terms constituting these Ts and Cs, then these Ts and Cs will prevail to the extent of the inconsistency.

In-Store Terms & Conditions

In response to Covid-19

Due to the Covid-19 situation, our stores are operating a little differently than usual. As the health and safety of our staff and customers are our highest priority, we have made some changes to our stores and implemented safety protocols to accommodate for social distancing and to maintain a safe environment for everyone. When you are visiting one of our stores, we kindly ask that you practise safe hygiene, abide by government guidelines and follow safety instructions of our team, including any notices, signs or markings we have in-store.

In an effort to limit contact and potential exposure, we ask our customers to comply with these safety measures at all times:

Do not attend the store if you are unwell.
Avoid touching products as much as possible and try to only touch items that you will be purchasing.
Use hand sanitizers that are provided when entering or leaving the store.
Maintain distance of 1.5 metres, where possible, from others when walking around the store and when queueing for the register.

We also encourage our customers to pay via contactless payment options. We are not accepting cash payments at this time.

We thank you for your cooperation and understanding during these challenging times.

About these Terms and Conditions

We are Global Retail Brands Australia Pty Ltd ACN 006 348 205 ("we" "us" “our”). These are the terms and conditions on which we supply products (“Products”) to the Customer (“you”). These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Please read the Ts and Cs carefully before purchasing any Products in-store (“Order”). We recommend you should keep a copy of the Ts and Cs for future reference. We may modify the Ts and Cs at any time. We cannot confirm the price of a Product until your Order is accepted in accordance with our Order acceptance policy (described below).

Acceptance of Your Order

How You Place Orders

You may place an Order by purchasing Products at our tills in-store. By placing an Order, you make an offer to us to purchase the Products you have selected for personal use or consumption based on these Ts and Cs. Information contained in-store constitutes an ‘invitation to treat’. No information in-store constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you.

Order Acceptance

We will confirm acceptance of your Order and shall become a binding contract when payment is taken at our tills in-store.

Payment Methods and Processing

Payment Methods.

All prices on the Products are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).

We currently accept Visa, MasterCard, AMEX, PayPal, Afterpay and Openpay as payment options for purchases.

Processing

We process payments after payment is taken. Payments will be debited and cleared from your account upon placing your Order. By making a payment you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

Coupons and Discounts.

Any coupon codes and promotional vouchers are valid at the time of Order placement only and must be presented at the point of purchase. Coupon offers will not be valid or honoured on Orders successfully placed if used incorrectly or inappropriately. We reserve the right to cancel any order relating to a coupon code that we deem to have been used incorrectly or inappropriately.

Coupon codes must not be shared publicly. Sharing codes on a public forum is a breach of our Ts and Cs.

It is your responsibility to read specific details about a coupon code, which may outline what it can or cannot be used for, for example, whether it requires a minimum spend or whether it applies to a specific range of Products or is available to a specific group of people only.

Returns and Warranty Policy

For information on returns and our warranty policy, please check our Returns and Warranty Policy page.

Pricing Errors

We reserve the right to correct any errors published in-store or on our Site.

Promotional Sales

The promotions and sales prices that are offered on the Site are available online only. They may not correspond to those in our stores.

Our stores may operate other promotions and sales concurrently.

Promotions are available for a limited time only, for as long as they are advertised in our stores.

We reserve the right to extend or withdraw a promotional or sale offer at any time without notice.

Certain store promotions and offers are subject to additional terms and conditions which will be specified with the offer in-store or on the Site (e.g., duration of the promotion or sale, method of calculation of savings etc.). Please read these additional terms and conditions carefully.

Privacy

We are committed to protecting your privacy. We will handle any personal information collected from you for the purposes of managing a refund, credit, exchange or repair in accordance with our Privacy Policy and Privacy Collection Statement.

General

No Waiver

Assignment

You may not assign any rights and obligations under these Ts and Cs whether in whole or in part without the prior written consent of us. Any unauthorised assignment shall be deemed null and void.

Variation

We reserve the right to change the Ts and Cs at any time. The Ts and Cs applicable to you are those on our Site at the time you Order a Product. None of our employees or agents have the authority to vary any of the Ts and Cs governing any sale.

Force Majeure

To the extent permitted by law, we are not liable for any delay in performing any of our obligations under these Ts and Cs if such delay is caused by circumstances beyond the reasonable control of us, and in such circumstances, we shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

Reading Down & Severability, Inconsistency

If any portion of these Ts and Cs is or becomes contrary to any Australian law, that portion will be read down to the extent necessary for the portion to retain valid operation or if it cannot be read down, will be severed from the and Cs and the rest of the Ts and Cs will not be affected by the severance. If any portion of these Ts and Cs is inconsistent with any other policies or terms constituting these Ts and Cs, then these Ts and Cs will prevail to the extent of the inconsistency.